Job Description

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations, and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you! Responsibilities:

• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met

Qualifications:

• You must have 3 or more years of experience working in the hospitality field
• You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
• Showcase exceptional organizational, communication, and problem-solving skills
• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• Proven customer service experience as a manager; strong guest-focused mentality

About Company: Welcome to the Holiday Inn Kansas City Downtown! We are nestled between the River Market and the Central Business District of Kansas City, right down the street from the KC Street Car. The Holiday Inn Kansas City Downtown is a short 2-minute drive from the Charles B. Wheeler Downtown Airport (MKC) and a 20-minute drive from the Kansas City International Airport (MCI). The Holiday Inn Kansas City Downtown offers a very unique stay experience. The newly renovated rooms have amazing comfort, cleanliness, and service with a taste of luxury for all travelers visiting the city. Guests can expect Complimentary Wi-Fi access throughout the hotel. Access to a state-of-the-art fitness center.

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