Job Description
Position Summary
The Assistant General Manager (AGM) plays a key leadership role in supporting daily restaurant operations, enhancing the guest experience, managing the service team, and driving profitability. Acting as a bridge between front-of-house service and overall operations, the AGM ensures brand standards are upheld while maintaining a positive, team-focused work environment. Responsibilities include opening and closing duties, clear communication of operational details, and hands-on leadership.
This position collaborates with the Service + Events Manager to ensure consistent execution of service standards and supports the successful delivery of special events and programming.
Key Responsibilities
Door & Reservation Management
- Organize the reservation book to optimize seating and flow.
- Build guest profiles with personal preferences and local relevance.
- Manage reservation inquiries via email, phone, and chat.
- Communicate special requests and VIP guests to staff.
- Handle all parties of 6+, including pre-fixe options and credit card holds.
- Forward all medium-sized (12–24 guests) event inquiries to Event Director.
- Confirm reservations are confirmed 24 hours in advance.
- Maintain relationships with local concierges to encourage walk-ins during slow periods.
- Hire and maintain floor, door, and coat check team pars according to company policy.
Guest Experience & Floor Leadership
- Oversee service execution, monitoring guest lifecycle and room ambiance.
- Greet guests warmly, check in during meals, and ensure memorable experiences.
- Resolve guest concerns and lead hospitality-focused recovery.
- Conduct tours of the space to promote private events and programming.
Service Team Oversight
- Lead using Alpino’s FOH procedures and training tools.
- Provide real-time coaching and supplemental training.
- Lead pre-shift meetings and ensure consistent execution of Alpino’s service standards.
- Take lead with hiring, onboarding, and performance evaluations of all FOH positions.
- Conduct frequent one-on-one’s with FOH team members while working with leadership to address concerns or activate positive suggestions.
- Cultivate a positive, accountable, hospitality-driven team culture.
Operational Execution
- Identify and address operational issues with follow-up action plans.
- Track wait times and table turns and direct staff to ensure service efficiency.
- Oversee daily cash handling and ensure beverage inventory procedures are thorough and timely.
- Conduct monthly Alpino retail inventory counts, communicate product needs, while ensuring proper product displays.
- Manage cleanliness, organization, and compliance with brand and health standards.
- Support ownership in all areas of daily operations and report areas of concerns.
Financial Performance
- Assist in budgeting and cost control (labor, food, beverage).
- Monitor operational expenses and track sales performance.
- Propose strategies for revenue growth and cost reduction.
- Drive staff sales competitions to increase PPA’s.
Compliance & Reporting
- Ensure adherence to all labor, health, and safety laws.
- Maintain records for inspections, incidents, and inventory.
- Provide regular updates to the leadership on team and operations.
Job Tags
Full time, Local area, Shift work,