Job Description

Position Summary

The Assistant General Manager (AGM) plays a key leadership role in supporting daily restaurant operations, enhancing the guest experience, managing the service team, and driving profitability. Acting as a bridge between front-of-house service and overall operations, the AGM ensures brand standards are upheld while maintaining a positive, team-focused work environment. Responsibilities include opening and closing duties, clear communication of operational details, and hands-on leadership. 

This position collaborates with the Service + Events Manager to ensure consistent execution of service standards and supports the successful delivery of special events and programming.

Key Responsibilities

Door & Reservation Management

• Organize the reservation book to optimize seating and flow.
• Build guest profiles with personal preferences and local relevance.
• Manage reservation inquiries via email, phone, and chat.
• Communicate special requests and VIP guests to staff.
• Handle all parties of 6+, including pre-fixe options and credit card holds.
• Forward all medium-sized (12–24 guests) event inquiries to Event Director.
• Confirm reservations are confirmed 24 hours in advance.
• Maintain relationships with local concierges to encourage walk-ins during slow periods.
• Hire and maintain floor, door, and coat check team pars according to company policy.

Guest Experience & Floor Leadership

• Oversee service execution, monitoring guest lifecycle and room ambiance.
• Greet guests warmly, check in during meals, and ensure memorable experiences.
• Resolve guest concerns and lead hospitality-focused recovery.
• Conduct tours of the space to promote private events and programming.

Service Team Oversight

• Lead using Alpino’s FOH procedures and training tools.
• Provide real-time coaching and supplemental training.
• Lead pre-shift meetings and ensure consistent execution of Alpino’s service standards.
• Take lead with hiring, onboarding, and performance evaluations of all FOH positions.
• Conduct frequent one-on-one’s with FOH team members while working with leadership to address concerns or activate positive suggestions.
• Cultivate a positive, accountable, hospitality-driven team culture.

  Operational Execution

• Identify and address operational issues with follow-up action plans.
• Track wait times and table turns and direct staff to ensure service efficiency.
• Oversee daily cash handling and ensure beverage inventory procedures are thorough and timely.
• Conduct monthly Alpino retail inventory counts, communicate product needs, while ensuring proper product displays.
• Manage cleanliness, organization, and compliance with brand and health standards.
• Support ownership in all areas of daily operations and report areas of concerns.

Financial Performance

• Assist in budgeting and cost control (labor, food, beverage).
• Monitor operational expenses and track sales performance.
• Propose strategies for revenue growth and cost reduction.
• Drive staff sales competitions to increase PPA’s.

Compliance & Reporting

• Ensure adherence to all labor, health, and safety laws.
• Maintain records for inspections, incidents, and inventory.
• Provide regular updates to the leadership on team and operations.

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