Job Description
We are looking for a WordPress Support Specialist to add to our Digital Products Team. The ideal candidate should have experience maintaining WordPress websites as well as experience troubleshooting a wide array of website problems. The right candidate will have the ability to communicate creatively and effectively with users of various knowledge levels. Above all else, a strong customer-first mentality is key.
Responsibilities:
- Provide exceptional customer service and maintain a customer-first perspective at all times.
- Assist our client base with the maintenance of their current WordPress website.
- Responding to case tickets (CRM) from clients for support or enhancements via email and live calls.
- Research and implement fixes for website plugins and libraries.
- Effectively manage details and work collaboratively with the team.
- Thoroughly document all interactions, changes, and updates performed.
- Have a personal sense of ownership for all aspects of their work.
Skills:
- Strong customer service skills.
- Experience working in a call-center environment.
- Ability to solve problems creatively and effectively.
- Ability to accept feedback and develop positive relationships with clients and colleagues.
- Proven work experience as a web developer or in web content management (CMS) role is preferred.
- Strong WordPress experience.
- Able to answer phones and communicate clearly using internal and external communication systems.
- Exceptional time management skills, self motivated, and reliable.
- Desire to learn new skills.
- Bilingual (preferred)
Schedule:
8 hour shift (9-5)
Monday to Friday
Some on-call weekend shifts may be needed. As this is a support position, some work time may extend past 5 PM.
Work Location:
In-person full time role in Byron Center, MI 49315. Though this is an in-person role, there is currently a hybrid work-from-home model in place: Monday, Tuesday and Wednesday in the office and Thursday and Friday from home after the training period concludes. (Typically 3 months, but will be largely dependent on the candidates progress)
Pay:
$19-22$ per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off accrual begins on day one!
Vision insurance
Schedule:
8 hour shift
Job Tags
Hourly pay, Full time, Work experience placement, Work at office, Work from home, Shift work, Weekend work, Monday to Friday,