Utility Call Center Representative Job at Atlas Field Services, Ann Arbor, MI

NzZyZUVBSCtyQzBNKzQ1eEw5bjU2OTNnalE9PQ==
  • Atlas Field Services
  • Ann Arbor, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Full time, Work from home,

Similar Jobs

GreatAuPair LLC

Nanny Job at GreatAuPair LLC

 ...energetic toddler who just turned 2. One parent will be recovering from right shoulder surgery, so we're looking for reliable in-home care during the recovery period and we'd love to find someone who may be interested in continuing afterward as well. Primary childcare... 

Peraton

Network Engineer Job at Peraton

 ...Architecture, Design, Development, Testing and?Implementation of Network Services for Wide?Area Networks (WAN), Campus Area Networks (...  ...(SATCOM). About The Role Peraton is seeking a Network Engineer to perform as a consultant for leading edge information technologies... 

Liberty Personnel Services, Inc.

Security & Facilities Safety Manager Job at Liberty Personnel Services, Inc.

 ...Security & Facilities Safety Manager - Silicon Valley, CA Role You will be responsible for overseeing the safety, security, and operational efficiency of the firms facilities. This role ensures a secure, compliant, and well-maintained work environment for employees... 

Anthropic

Incentive Compensation System Engineer Job at Anthropic

 ...Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to...  ...However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully... 

Deloitte

IV&S Specialist with technology expertise Job at Deloitte

 ...travel Technologies: Hyper-V Support KVM Network Security VMware Backbone Cloud More: We are part of Deloittes Government & Public Services practice, dedicated to making a significant impact for our clients, which include federal, state, and...