Technical Support Specialist Job at Vantage Point Recruiting, Augusta, ME

NjZuWUZ3TDlyQ2NLL1lSN0pkZnk2ZHpoalE9PQ==
  • Vantage Point Recruiting
  • Augusta, ME

Job Description

In 2026, the Judicial Branch will be implementing its new case management system -- Maine eCourts -- to approximately 80% of court locations throughout the state of Maine. The ideal candidates will provide comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of the court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

TRAVEL REQUIRED STATEWIDE. HOME BASE OF AUGUSTA AREA (MAINE) IS PREFFERED. Only candidates living within an hour commute of Augusta will be considered. 

What you'll be doing:

  • Provide accurate and complete answers to general use and environment questions in a timely manner
  • Serve as the point of contact for technology support and services
  • Serve as the point of integration between the business functions of the department and the technology
  • requirements of the department.
  • Provide desktop computer support
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and
  • software
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions

What we're looking for:

  • Experience in a similar role, supporting end-users and Miscrosoft products
  • Strong trouble shooting and customer service skills
  • Ability to effectively work in a team environment
  • Strong communication skills; both written and spoken

 

Job Tags

Similar Jobs

94 Old Short Hills Road

Medical Assistant Job at 94 Old Short Hills Road

 ...Job Title: Medical Assistant Location: Cooperman Barnabas Medical Ctr Department Name: Non-Invasive Cardiac Lab Req #: 00002...  ...restock exam rooms. Qualifications: Required: High school graduate Medical Assistant certification required Experience with... 

MGE Underground, Inc.

Horizontal Directional Drilling (HDD) Operator/Locator Job at MGE Underground, Inc.

 ...About MGE MGE Underground is a rapidly growing utility infrastructure contractor serving utility companies from our Paso Robles headquarters...  ...Make an Impact As the Horizontal Directional Bore Operator/Locator, you possess a high level of expertise in locating and product... 

Liberty Administrative

Dialysis Patient Care Technician Job at Liberty Administrative

 ...our clinic in Wasilla, Alaska. Key Responsibilities: Cares for and monitors patients before, during, and post dialysis treatment. Prepares dialysis machine and its components for treatment. Transports patients, records patient's weight, temperature... 

Columbus Technical College

Air Conditioning Technology Adjunct Instructor Job at Columbus Technical College

 ...Columbus Technical College is seeking an individual to serve as a Part-time Instructor in our Air Conditioning Technology Department. This individual will be responsible for general supervision, preparation of lesson plans for classroom and lab hands on lab instruction... 

Harrison Staffing

Bartender Job at Harrison Staffing

 ...Were Hiring Event Bartenders! &##127864; Join the Harrison Staffing team and bring your bartending skills to Ottawas most exciting corporate, social, and private events. From craft cocktails to fine wine service, youll be at the heart of creating unforgettable guest...