Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. **In this position...** The BlueCruise Product team is looking for a Sr. Product Operations Manager focused on ensuring product performance meets customer expectations, driving customer feedback into the product roadmap, and deploying OTA updates as we make improvements and develop new features. **What you'll do...** + Lead overall in-market product operations of BlueCruise - drive feedback into the product roadmap and customer care team as the source of market and customer product feedback and leverage inputs from dealer, social media, Early Access Program, management lease, and direct customers + Lead and manage non-warranty product quality performance for BlueCruise - establish metrics and continually measure quality performance, deliver tools to aid in troubleshooting and issue response, and drive proactive and responsive actions with engineering, FCSD, and business team + Drive on time deployment of BlueCruise over-the-air (OTA) updates and assist in troubleshooting and resolution of issues + Deliver product data analytics to continually understand in-market product performance, leading and lagging indicators of feature usage and deliver insights to relevant engineering and business stakeholders to inform action planning **You'll have...** + Bachelor's Degree + 5+ years of experience + Experience creating and deploying troubleshooting tools + Strong data analysis skills + Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders + Strong leadership and communication skills to manage stakeholders across the organization, including strong documentation skills + A deep passion for your customers, their needs, and for building/shipping products to meet these needs + Demonstrated effectiveness in complex organizations **Even better, you may have...** + Domain knowledge in advanced driving systems or in-vehicle infotainment strongly preferred + Prior experience in Product Operations preferred + Bachelor's Degree in computer science, engineering, physics, or a related field. + The ideal candidate will have a strong understanding of the software systems underpinning our advanced driving features or the willingness and ability to learn them quickly You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, vision and prescription drug coverage + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more + Vehicle discount program for employees and family members and management leases + Tuition assistance + Established and active employee resource groups + Paid time off for individual and team community service + A generous schedule of paid holidays, including the week between Christmas and New Year's Day + Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: This position is a leadership level 5. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. \#LI-Remote \#LI-KR3 **Requisition ID** : 46958

Job Tags

Immediate start, Remote work, Flexible hours,

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