Plan, direct and support activities to assess and provide root cause analyses and corrective action implementation for High Voltage Switchgear Division (HVSD) quality problems. Provide primary support to the quality management system for implementing and maintaining quality assurance programs at HVSD including the ISO 9001 system.

• Support and lead root cause investigations for production, process or field issues in order to support divisional goals.
• Support and lead corrective action development and implementation for production, process and field quality issues. Verify effectiveness of implemented corrective actions to improve quality performance.
• Lead work with HVSD departments to develop 5-WHY and Failure Mode and Effects Analyses (FMEA's) problem solving techniques for divisional needs.
• Review, trend and closeout nonconformities and incidents on time and as required.
• Assist Engineering and Production personnel to identify design problems.
• Collaborate with suppliers, incoming inspection, in-process inspection, production and engineering to resolve in-process product assembly problems.
• Participate in and/or lead internal audits upon request. Work with all departments to help close audit findings in an effective and timely manner.
• Coordinate continued evaluation of procedures and documentation throughout HVSD. Verify for completeness, accuracy and lack of redundancy.
• Facilitate in-house quality assurance and manufacturing improvement programs throughout HVSD.
• Analyze field service reports and identify trends to develop preventative action plans.
• Travel to customer or supplier locations to audit, analyze and remedy quality problems.
• Assure quality records are generated, retained, stored, protected and disposed according to HVSD and Company policies.

• Bachelor's Degree in Engineering or related technical field with 3-5 years of experience in quality control and/or assurance function, or equivalent education and experience.
• Intermediate knowledge of ISO-9001, Quality Assurance and manufacturing improvement practices such as Lean and Six Sigma.
• Advanced knowledge of quality techniques such as Statistical Process Control (SPC), Deming Methods, 5-WHY, 8DS, etc.
• Advanced interpersonal communication and presentation skills required to communicate with employees, vendors and customers.
• Advanced computer skills with emphasis on MS Office products and MRP/ERP systems.

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