Job Description
Quality Assurance Engineer 8/12/25 Chattanooga, Tennessee, USA, 37405 33778 Onsite Position
Join Komatsu and Be Part of Something Big! Job Overview The key business reason for this position is to identify and reduce/eliminate quality related issues with the CMO built products.
The Quality Assurance Engineer functions as a liason between Suppliers, Engineering, Manufacturing, Kltd., etc. to ensure a high quality product is the final result from our Manufacturing operation and in the Field.
To confirm quality, core actions are: Collect failure data from warranty claims, TSI/ETSI information, feedback from Service Headquarters/Customers, etc. regarding specific machine failures. Summarize this data in terms of the number of failure occurences, affected machine models and lead in the Juhin (Serious Quality) process to resolve the issue effectively.
The Quality Assurance Engineer must collect all relevant data (ex. in-house data and external data) and prepare reports to outline how to move forward in the applicable area of quality improvement. Reports must be furnished to Quality Assurance Managers. Determine where corrective actions, design changes, process changes, etc. are required and follow through to closure of the actions. Support Suppliers, Engineering, Manufacturing, Kltd., etc. in the areas of countermeasures, verify effectiveness. Ensure progress through monitoring of repeat failures and react as necessary.
Based on the above findings, Parts and Service News, Field Campaigns, etc. may be required to address machines that are in the field at customers of Distributors.
Key Job Responsibilities - Review and summarize Field Campaign’s (FC’s) and Parts and Service News issued by KLTD – determine if applicable for KAC – if so, issue KAC versions. Manage creation of internal PSN’s applicable for CMO products – issue CMO drafts and KLTD version for creation and use by KAC. Summarize and report the status of FC’s monthly.
- Register Juhin’s for failure issues found that meet the criteria. Summarize failure data in Juhin sheets, communicate failure to responsible parties. Coordinate root cause analysis, confirm C/M actions, Field actions if applicable to resolve and close issue.
- Research field data (warranty claims, TSI/ETSI’s, etc.) to confirm quality issues and quantify seriousness. Facilitate action plan to countermeasure (C/M). Communicate with KLTD. Mother plant, Component plants, Suppliers, etc. to get corrective action steps enacted and reduce/eliminate future failures.
- Coordinate failed parts recalls, conduct technical studies of parts, coordinate failed parts analysis with Suppliers, outside laboratories, and KLTD (Mother plants and Component plants), etc.
- Inspection support (test methods, inspection standards, acceptance criteria, actual conducting tests).
- Coordinate new model start-ups – document problems found – hold meetings and oversee issues to closure. Manage technical data needed for inspections, sign offs, and traceability (ie: Assembly Check Sheets) for all CMO production machines. Review Engineering changes as they are released to judge effect on QA documents.
- Other duties as required by Manager.
Qualifications/Requirements - BS Degree in Engineering or equivalent is required. Knowledge of quality control methods is desired.
- Ability to manage multiple tasks, assess their current situation and develop necessary means to foster improvement.
- Proficiency in software applications including SAP, Microsoft Excel, Word, and Power Point, at a minimum.
- Proficiency in the use of applied standards and practices. Ability to understand and use Komatsu Engineering Standards and drawings.
- A good personality and attitude are important for this job. You must be able to work and communicate effectively with all management, fellow staff, shop workers, suppliers, customers and other Komatsu America/Komatsu plants.
- Occasional travel to distributor or supplier locations, KAC Locations or Japan plants. Proven leadership ability a plus.
- Must comply with all environmental, quality and Safety rules, practices and standards.
Additional Information Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k, pension and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at
EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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