Information Technology Support Specialist Job at Inbox Health, New Haven, CT

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  • Inbox Health
  • New Haven, CT

Job Description

Inbox Health is looking for a detail-oriented and technically skilled IT Analyst to support our IT operations team. This role involves providing hands-on L1–L3 technical support, maintaining systems and security standards, and contributing to PCI DSS compliance efforts.

The IT Analyst will report directly to the Head of IT Support, supporting both day-to-day operations and strategic IT initiatives, while ensuring reliable, secure, and efficient technology services across the organization.

Requirements

  • Report to the Senior IT Manager , providing regular updates on support issues, system status, and compliance tasks.
  • Deliver Level 1 through Level 3 technical support for desktops, laptops, mobile devices, printers, and business applications.
  • Implementation of security and compliance controls.
  • Troubleshoot hardware, software, and network issues; escalate complex incidents as needed.
  • Support and manage systems including Active Directory, Office 365, VPNs, and endpoint protection platforms.
  • Monitor network and endpoint health, respond to alerts, and assist in incident response.
  • Participate in patch management, system upgrades, and maintenance tasks.
  • Maintain clear documentation of systems, configurations, support procedures, and compliance-related activities.
  • Assist with employee onboarding/offboarding, including account provisioning and hardware setup.
  • Collaborate with vendors and service providers for technical support and procurement.
  • Regularly test security systems and processes
  • Assist with quarterly vulnerability scans and pen testing by an ASV (Approved Scanning Vendor) and QSA.
  • Assist with internal vulnerability scans, penetration testing, and segmentation testing

Specific Skills

Must-Have:

  • 3+ years of IT support experience, including L1–L3 troubleshooting.
  • Solid understanding of Windows/macOS environments, networking, and cloud-based systems.
  • Proficiency with Google Workspace administration.
  • Proficiency with Office 365, Active Directory, and basic network troubleshooting (TCP/IP, DNS, DHCP).
  • Strong communication, problem-solving, and organizational skills.

Preferred:

  • Experience with virtualization platforms (VMware, Hyper-V).
  • Familiarity with scripting languages (PowerShell, Bash).
  • Exposure to MDM tools like Intune, Rippling, or Jamf.
  • Certifications such as CompTIA Security+, Microsoft Certified: Azure Fundamentals, or similar.
  • Advanced knowledge and capability to quickly learn Windows and macOS business environments and configurations
  • Familiar with ITIL frameworks and IT service management best practices
  • Understanding the Network OSI layer model and/or networking certifications is preferred.
  • Hands-on experience with PCI DSS compliance processes and documentation.
  • Experience working with support tools such and live chat platforms
  • Proven ability to manage escalations and resolve technical issues effectively

Job Tags

Full time, Work at office,

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