Job Description

Job Description Lyra seeks a highly skilled and experienced contractor to play a pivotal role in supporting our Fraud, Waste & Abuse (FWA) and complaint handling processes. The successful candidate will be adept at navigating complex situations, possess a nuanced understanding of Lyra's policies and procedures, and demonstrate exceptional communication and interpersonal skills. Key Responsibilities: Investigation and Resolution of FWA and Complaints: Conduct thorough and timely investigations into allegations of fraud, waste, and abuse, as well as other complaints. This will involve gathering and analyzing evidence, interviewing relevant parties, and making informed recommendations for resolution. Policy Interpretation and Application: Demonstrate a comprehensive understanding of Lyra's policies and procedures, and apply them judiciously to complex and nuanced situations. This is a 30hr work work role. Cross-Functional Collaboration: Serve as a liaison and subject matter expert for cross-functional teams, including Legal, Compliance, Clinical Operations, and Provider Relations. Documentation and Reporting: Maintain meticulous records of investigations, communications, and case outcomes. Prepare clear and concise reports for internal stakeholders and regulatory bodies as needed. Process Improvement: Identify opportunities to enhance the efficiency and effectiveness of FWA and complaint handling processes. Contribute to the development and implementation of best practices. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Responsibilities Handle performance-related complaints about providers, conduct outreach to gather insights, and collaborate with internal teams to take corrective actions. Support with Fraud, Waste & Abuse (FWA) investigations, outreach, coordination and dashboard reviews. Provide recommendations and support for initiatives to continuously refine and improve our data review processes to maximize effectiveness. Collaborate with cross-functional teams to ensure alignment on outreach approach and timing. Qualifications 3-5 years combined relevant work experience. Previous experience with Fraud, Waste & Abuse (FWA) investigations. Bachelors degree in Healthcare Administration, Business Administration or Communications, a plus. Ability to work independently, multi-task and maintain strong attention to detail. Proficiency in using Tableau, or a similar platform, to analyze data and translate it into actionable insights. Experience with CRM systems (e.g., Salesforce) and ticketing platforms (e.g., Zendesk) a plus. Excellent written and verbal communication skills, with experience conducting outreach. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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