Job Description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role: 

The Food Safety and Quality Director is responsible for ensuring full compliance with all government food safety regulations and customer requirements. This role leads quality assurance programs, manages food safety plans, and drives continuous improvement efforts to ensure consistent and safe products. The position also serves as the main point of contact for inspections and audits, while leading and mentoring a team to promote a strong food safety culture across the organization.

Food Safety & Regulatory Compliance

• Ensure full compliance with USDA, FDA, FSMA, HACCP, GMPs, SSOPs, SQF, and customer requirements.
• Serve as the regulatory liaison for all government agencies and certification bodies (USDA, FDA, SQF, local health departments).
• Maintain and continuously improve the Food Safety Plan and Hazard Analysis Critical Control Points (HACCP) Plan.
• Lead the SQF Certification process, ensuring compliance with SQF Code, FSMA, and GFSI requirements.
• Oversee labeling compliance, including ingredient declarations, allergen control, and nutritional accuracy.
• Ensure accurate and timely regulatory reporting and record-keeping.

Quality Assurance & Continuous Improvement

• Develop, implement, and enforce quality assurance programs to maintain product consistency and safety.
• Conduct internal audits, GMP inspections, and pre-requisite program evaluations.
• Lead root cause analysis for customer complaints, non-conformances, and deviations.
• Implement continuous improvement initiatives (Lean, Six Sigma, SPC) to enhance food safety & quality performance.
• Work closely with R&D, operations, and suppliers to drive product and process improvements.

Audits, Training & Team Leadership

• Serve as the primary point of contact for third-party audits, including SQF, USDA, FDA, and customer audits.
• Conduct audit readiness programs and ensure all documentation is current and compliant.
• Develop and deliver food safety & quality training to employees at all levels.
• Lead and mentor a team of quality assurance and food safety professionals, fostering a strong food safety culture.

Qualifications & Experience

• Minimum 5-7 years of experience in food safety & quality management in a USDA and FDA-regulated food manufacturing environment.
• SQF Practitioner Certification (or ability to obtain).
• HACCP Certification (required).
• Strong knowledge of FSMA, GMPs, SSOPs, and GFSI food safety schemes.
• Experience with customer audits and regulatory inspections.
• Strong analytical and problem-solving skills with a data-driven approach.
• Leadership experience with the ability to coach, mentor, and drive a food safety culture.
• Excellent communication skills, with the ability to collaborate cross-functionally.

Preferred Qualifications

• Bachelor's degree in Food Science, Microbiology, Chemistry, or related field.
• PCQI Certification (Preventive Controls Qualified Individual).
• Experience with lean manufacturing, Six Sigma, and process improvement methodologies.
• Familiarity with food microbiology and laboratory testing methods.
• Experience with ERP systems, digital quality management systems, and traceability software.

NationsBenefits is an equal opportunity employer. 

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