Job Description

Job Description

Lead a high-impact hospitality team as an Executive Gallery Manager, creating a polished, welcoming environment for top executives and clients while driving seamless operations and exceptional service on our executive office floors.

 

As an Executive Gallery Manager within our Amenity Services Hospitality Team , you will be responsible for overseeing the daily operations of the executive office floors, ensuring a welcoming and professional environment for executives and clients. This role manages a team of receptionists, coordinates logistics for meetings and events, and serves as a key liaison between executive assistants, client center teams, and hospitality staff. The ideal candidate is warm, friendly, highly organized, and committed to delivering exceptional service.

 

Job responsibilities

• Lead, mentor, and support a team of receptionists, fostering professional growth, a collaborative environment and accountability.
• Schedule weekly team meetings to review goals, address challenges, and share updates.
• Champion a service-oriented mindset, ensuring all executives, executive assistants and clients receive warm, personalized greetings and farewells.
• Maintain a polished, professional atmosphere on the executive office floors and anticipate and proactively address the needs of executives, executive assistants and clients to ensure a seamless experience.
• Build and nurture strong relationships with all executives and executive assistants by actively engaging with executives, executive assistants, clients and internal partners to understand needs and deliver tailored solutions.
• Oversee desk and conference room bookings, ensuring efficient use of space and resources.
• Coordinate catering for meetings, working closely with chefs, managers, waitstaff, and planners and manage all aspects of meeting logistics, including setup, technology, and hospitality.
• Ensure compliance with building security protocols and visitor management procedures, coordinate with security teams to address safety concerns or incidents
• Serve as the primary point of contact for executive assistants, providing expert guidance and support and communicate with the Client Center team, including managers, chefs, waitstaff, and planners, to coordinate services and resolve issues.
• Liaise with Facilities management to ensure timely resolution of repairs and upkeep
• Implement best practices and process improvements for team operations and service delivery.

Required qualifications , capabilities and skills  

• Proven experience in hospitality, office management, or executive support roles.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in scheduling, booking systems, and Microsoft Office Suite.
• Warm, friendly, and professional demeanor.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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