Job Description
We are seeking a detail-oriented and technically skilled ERP/IT Support Specialist to manage and support the organization’s enterprise systems, ensuring smooth and efficient business operations. The ideal candidate will possess strong problem-solving abilities, a solid understanding of ERP platforms, and the ability to provide exceptional technical support to end users across departments.
Position Responsibilities
System Administration and Maintenance
- Maintain, configure, and support ERP systems to ensure optimal performance and reliability.
- Troubleshoot and resolve technical issues related to software, hardware, and network systems.
- Coordinate with vendors and internal teams for system updates, patches, and enhancements.
User Support and Training
- Provide technical assistance and training to end users on ERP and IT systems.
- Develop and maintain user documentation, guides, and FAQs.
- Ensure timely resolution of user support requests and track issue status through completion.
Data Management and Reporting
- Manage data integrity within ERP systems, ensuring accuracy and consistency.
- Generate and analyze reports to support business decision-making.
- Assist in data migration, integration, and backup processes as required.
System Development and Optimization
- Identify opportunities to improve system performance and enhance user experience.
- Collaborate with cross-functional teams to align IT solutions with business needs.
- Support new module implementations, upgrades, and workflow automation initiatives.
Prerequisites
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3–5 years of experience in ERP administration, IT support, or a similar role.
- Strong understanding of ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
- Proficiency in database management, system integration, and reporting tools.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and manage multiple priorities effectively.
Certifications (Preferred, but not Required)
- ERP System Certification (SAP, Oracle, or Microsoft Dynamics)
- CompTIA A+ or Network+ Certification
- ITIL Foundation Certification
What the Role Offers
- Competitive salary range: $60,000.00 – $100,000.00
- Comprehensive benefits package, including health, dental, and retirement plans.
- Professional development opportunities and ongoing technical training.
- A collaborative environment that values innovation and problem-solving.
Why Hauppauge?
Hauppauge offers a thriving business community with a strong focus on technology, manufacturing, and innovation—making it an excellent setting for IT professionals seeking to grow their expertise and contribute to a dynamic, solutions-driven organization.
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