Deploy, update, optimize, and troubleshoot Windows and Mac-based workstations in a corporate environment.
Utilize system management tools such as:
Microsoft ConfigMgr (SCCM)
Microsoft Intune
Jamf (Casper)
Other enterprise system management tools
Support experience with:
Wired/Wireless networks
VPN technologies
Collaboration platforms (Chat, Video Conferencing)
A/V devices and conference room systems
Proficient in supporting:
Office365 Suite
All major web browsers
Popular third-party applications
Encryption tools and antivirus solutions
Virtual Desktop Infrastructure (VDI)
DNS, DHCP, Active Directory
File/print services and shared drives
Familiarity with standard helpdesk/ticketing tools such as:
ServiceNow
Jira
Communication:
Ability to coordinate and communicate effectively across all levels of the organization - including business stakeholders, vendors, suppliers, senior managers, and C-level executives.
Technical Curiosity:
Tech-savvy with a passion for learning and exploring new tools and technologies.
Customer Focused:
Strong desire to support and assist end-users in achieving optimal productivity.
Prioritization & Time Management:
Skilled at analyzing and prioritizing support requests based on business impact.
Discipline & Task Management:
Proactively manages helpdesk tickets and internal IT responsibilities, staying focused despite interruptions from chat, email, or ad-hoc requests.
Clear Communication:
Ability to explain technical concepts in simple, understandable terms to non-technical users.
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