Desktop Support Technician _ Tustin, CA Job at iFlow Inc, Tustin, CA

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  • iFlow Inc
  • Tustin, CA

Job Description

Responsibilities & Required Experience: Workstation Management:
  • Deploy, update, optimize, and troubleshoot Windows and Mac-based workstations in a corporate environment.

  • Utilize system management tools such as:

    • Microsoft ConfigMgr (SCCM)

    • Microsoft Intune

    • Jamf (Casper)

    • Other enterprise system management tools

Network & Collaboration Tools:
  • Support experience with:

    • Wired/Wireless networks

    • VPN technologies

    • Collaboration platforms (Chat, Video Conferencing)

    • A/V devices and conference room systems

Software & System Support:
  • Proficient in supporting:

    • Office365 Suite

    • All major web browsers

    • Popular third-party applications

    • Encryption tools and antivirus solutions

    • Virtual Desktop Infrastructure (VDI)

    • DNS, DHCP, Active Directory

    • File/print services and shared drives

IT Service Management:
  • Familiarity with standard helpdesk/ticketing tools such as:

    • ServiceNow

    • Jira

Soft Skills & Personal Traits:
  • Communication:
    Ability to coordinate and communicate effectively across all levels of the organization - including business stakeholders, vendors, suppliers, senior managers, and C-level executives.

  • Technical Curiosity:
    Tech-savvy with a passion for learning and exploring new tools and technologies.

  • Customer Focused:
    Strong desire to support and assist end-users in achieving optimal productivity.

  • Prioritization & Time Management:
    Skilled at analyzing and prioritizing support requests based on business impact.

  • Discipline & Task Management:
    Proactively manages helpdesk tickets and internal IT responsibilities, staying focused despite interruptions from chat, email, or ad-hoc requests.

  • Clear Communication:
    Ability to explain technical concepts in simple, understandable terms to non-technical users.

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