Job Description

The Bilingual Dental Receptionist with American Pediatric Dental Group- Pembroke Pines, FL is the first point of contact for our patients and their families. They must provide friendly, efficient, and effective service to ensure a positive patient experience. The Dental Receptionist will field in-bound phone calls to schedule patient appointments, answer questions, understand insurance benefits, and provide details about pediatric and orthodontic services. This position must ensure that the patient and parent or guardian are the number one priority. This support is crucial to the delivery of the Company’s mission of helping children achieve a lifetime of great oral health.

Schedule:

• Monday and Thursday 9:15 to 6:30.
• Tuesday Wednesday and Friday 8:15 to 5:00.

Education and Experience:

• Minimum high school diploma, or equivalent.
• Experience working in a professional, medical, or dental environment with direct customer service is desired.

Specific Skills:

• Strong interpersonal and relationship-building skills; must be able to establish and maintain positive working relationships.
• Ability to travel between multiple locations. 
• Customer service oriented and able to communicate with a pleasant demeanor at all times.
• Effective written and verbal communication with all staff and management. 
• Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner. 
• Strong PC skills and ability to learn and successfully use new programs as required. 

If you desire a career where you want to make a difference in people’s lives, and work well with a team, we would love to meet you!

We offer:

• Paid Time Off.
• Paid Holidays.
• Medical, Dental and Vision benefits.
• Health Savings Account, Flex Spending.
• 401K.
• Short and Long-Term Disability Insurance.
• Life Insurance.
• Opportunities for Community Giving Back.

EDUCATION/CREDENTIALS:

• A minimum of a high school degree or equivalent is required. 
• Bilingual is required. 

JOB-RELATED EXPERIENCE: Experience working in a professional, medical, or dental environment with direct customer service is desired.

JOB-RELATED SKILLS/COMPETENCIES:

• Strong interpersonal and relationship-building skills- must be able to establish and maintain positive working relationships. 
• Must be customer service oriented and communicate with a pleasant demeanor at all times. 
• Communication- effective written and verbal communication is a must with all inbound callers, staff, and leadership. 
• Must be able to project a capable and professional image that is reflective of Company Values. 
• Must possess excellent organizational skills- strong attention to detail, be able to multitask and perform job duties in a timely manner. 
• Must have PC skills and be able to learn and successfully use new programs as required. 
• Computer proficiency with Microsoft Windows and Microsoft Office is preferred; as well as experience with a fax machine, copy machine, and general office equipment. 

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