This is a remote position.
We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.
We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.
XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state.
What You’ll Do:
● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
● Communicate clearly with other departments to ensure timely order processing and delivery
● Meet established performance metrics and continually set goals for professional growth
● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
● Contribute to projects and other tasks as needed to support company growth
Who You Are :
● Someone who truly gets excited about making customers happy through understanding and solving their problems
● A problem-solver who is motivated to find solutions and create positive outcomes
● A great communicator who can connect, empathize, and build trust with customers
● A great listener who can connect with customers and understand their needs
● Organized and detail-oriented, ensuring every customer’s request is handled effectively
● Energetic, adaptable, and excited to learn and grow in a fast-paced environment
What You Bring :
● High school diploma or equivalent; some college coursework is a plus
● Prior customer service experience is ideal, but we’re happy to train the right candidate
● Strong communication, interpersonal, and decision-making skills
● A proactive, positive attitude with a focus on solutions and customer satisfaction
● Ability to multitask and prioritize in a fast-paced environment
● Comfort with technology: experience with Google Workspace and CRM systems is a bonus
● Ability to type at a minimum 40 WPM
Why Join Us?
At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization.
Physical Requirements :
● Ability to remain in a stationary position for prolonged periods while working at a computer
● Ability to communicate effectively with customers over the phone and via email or live chat
● Must be able to perform repetitive tasks, such as typing, with attention to detail
Technical Requirements :
● High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed
● Dedicated home office space, which is free from distraction and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you
● A personal desktop computer running Windows 10 or higher, with 8 GB of RAM (Windows 11 must have a Core i3 processor, or better; Windows 10 must have Dual Core Processor 2.0 GHz, or better). Laptops are not eligible for the work-at-home agent program
● A 19″ flat panel monitor (minimum), multiple displays recommended and preferred
● A webcam, for training, compliance and collaboration purposes
● A wired network connection (wireless is not permitted)
● An approved-brand USB headset for VOIP
● A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred
Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.
Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.
Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.
Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.
We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.
In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.
Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.
We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.
...Nationally ranked CPA firm is hiring HYBRID tax professionals who have experience working in one or all of the following client industries; Construction, Real Estate, Pro Athletes, Manufacturing or Distribution. This a great opportunity to advance your tax career in this...
...organized, and ready to embark on a career in data analysis? The Remote Job is seeking a Full-time Data Entry Analyst at an entry-level position to join our remote team. As a key... ...in a relevant field or equivalent work experience. * Previous experience in data entry...
...Athletic Administrative AssistantAssists the Athletic Director with the day-to-day operation of the athletic department to help it run smoothly. Performs a wide variety of clerical and administrative tasks associated with maintaining the athletic database as...
...Primary School PYP Homeroom position( Grade 1 or 2); 2. IG/A-level English Literature position; 3. IG/A-level Sociology and Psychology position; Conditions: 1. Contract: 1 year contract; 2. Working time: 7:50am to 4:30pm Monday to Friday; 3. Students: 7-1...
...to facilitate process improvements involving multiple sites or business areas, often as a project leader. Coaches and mentors more junior... ...and business process improvements. This requires a high level of understanding of the organizations business systems and processes...