Summary:
Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards.
Key Responsibilities:
· Supervise and support a team of Triage Specialists
· Monitor call volumes, appointment activity, and triage quality
· Track KPIs such as average handle time, customer satisfaction, and WAVE accuracy
· Coordinate with the specialized units for issue escalation and staff updates
· Facilitate training, coaching, and quality assurance
· Serve as the point of contact for regional leadership and career office coordination
...Heavy Equipment Operator D.H. Griffin Wrecking Co., Inc., is one of the leading demolition specialists in the country and we are growing our team! Our Richmond, Va. Office is accepting applications for Heavy Equipment Operators to work projects. The ideal candidate...
...Pay Range: $58.53 - $90.73 per hour Location: ONE ROBERT WOOD JOHNSON PLACE, NEW BRUNSWICK, NJ 08901 Job Title: Pathology Assistant Location: RWJ - New Brunswick Department Name: Lab RWJNB Req #: 0000221263 Status: Hourly Shift: Day Pay Range...
Summary The primary role of the Life Enrichment Training & Program Supervisor (LEC TPS) is supervising all aspects of client coaching and growth through goal-based support as well as supervising daily living support for their caseload. This role is responsible for coaching...
...travel center industry, is looking for an energetic and dedicated Dunkin Overnight Baker to join our team. In this role, you will be... ...Key Responsibilities: Bake a variety of items, including donuts, muffins, and other pastries, following Dunkin recipes and quality...
...Outside Sales Representative Floral Image L.A. Territory Floral Image North America is looking for an energetic Outside Sales... ..., and the chance to build a book of business with recurring commission . What Youll Do Generate New Business : Conduct in...