Job Description

Job Title: Business Process Specialist

Location: Chicago, IL (Hybrid – 2-3 days onsite weekly)

Industry: Nonprofit

Compensation: $25 - $35 / Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is proud to be partnering with a mission-driven nonprofit technology organization headquartered in Chicago. This organization is well-regarded for prioritizing employee wellness, offering company-wide mental health pauses, and fostering a collaborative and approachable team culture. With consistent holiday downtime and strong organizational values, this is a great opportunity for professionals passionate about impactful work and innovation.

Job Description:

We are seeking a detail-oriented Business Process Specialist to join a newly structured team focused on improving operational workflows across membership, events, and chapter support functions. This individual will play a key role in standardizing processes, leading cross-functional projects, and enhancing both internal efficiency and member-facing experiences.

Key Responsibilities:

• Analyze current operational workflows to identify gaps, bottlenecks, and improvement opportunities
• Document and map processes using relevant tools to create standard operating procedures (SOPs)
• Lead initiatives to streamline processes, increase efficiency, and support digital transformation
• Collaborate with cross-functional teams to support process adoption and training
• Leverage data to monitor performance metrics and inform future improvements
• Support evaluation and implementation of tools or platforms to enhance automation
• Ensure compliance with internal governance and association policies

Qualifications:

• Bachelor’s degree required
• 3–5 years of experience in business analysis, operations, or process improvement
• Strong background with CRM platforms
• Exceptional communication and project coordination skills
• Comfortable working in a collaborative, fast-paced environment
• Experience with nonprofit, membership-based, or association organizations preferred
• Familiarity with tools such as CVENT and HubSpot a plus
• Strong proficiency with process mapping and data analysis tools

Additional Details:

• Start Date: ASAP
• Contract Duration: 6–8 months (with potential for extension or permanent opportunity)
• Work Attire: Business casual
• Environment: Collaborative, organized, and team-oriented culture
• Office Location: Downtown Chicago (Loop)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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