Job Description

Job Title:  Billing and Production Associate

Neal R. Gross and Co. is a premier provider of court reporting and legal support services in Washington, DC, known for our commitment to accuracy, reliability, and client satisfaction. We pride ourselves on delivering exceptional service and value to our clients in the legal profession. 

Position Overview: 

The Billing and Production Associate at Neal R. Gross & Co. (NRG&CO) is responsible for ensuring the timely and accurate execution of billing and production tasks, supporting seamless service delivery to clients. This role demands speed, efficiency, and meticulous attention to detail to maintain the highest standards of accuracy and professionalism. The Billing and Production Associate must thrive in a fast-paced environment, is highly organized, and takes pride in delivering precise and efficient results. 

Location and Hours: 

After a training period, this role would require someone to work in the office 2 days a week. This role is an eight-hour shift, Monday through Friday. On rare occasions there may be circumstances that require overtime or weekend work. 

Neal R. Gross & Co Office: 1716 14th St NW, Washington, DC 20009 

Key Responsibilities: 

Billing and Invoicing

• Process client orders quickly and accurately, ensuring invoices are generated in compliance with all applicable charges, rates, and client-specific requirements.

• Quickly and efficiently take and process client orders electronically or by telephone, ensuring all details are captured and fulfilled correctly.

• Review and validate invoices to ensure accuracy, completeness, and adherence to contracts and purchase orders.

• Monitor client accounts to resolve billing inquiries or disputes efficiently.

• Work within existing billing workflows while contributing ideas for enhancing speed and efficiency.

Production and Order Fulfillment

• Process incoming transcripts from court reporters and affiliate firms, perform quality control checks, and convert them into final client-ready formats (e.g., PDF).

• Prepare, scan, and quality-control documents, exhibits, and transcripts to ensure proper order fulfillment according to client specifications. 

• Send completed transcripts to clients in the required format via email or mail.

• Respond promptly to correspondence in monitored inboxes and escalate or forward messages to the appropriate parties when necessary.

• Communicate effectively with clients regarding special orders, ensuring their needs are met with precision and efficiency 

Requirements

• Experience: Proficiency in court reporting logistics/scheduling software 

• Strong attention to detail, with a focus on speed and accuracy in completing tasks.

• Highly organized and efficient, with the ability to manage multiple priorities in a fast-paced environment.

• Customer service-oriented with excellent troubleshooting, time management, and problem-solving skills.

• Effective written and verbal communication skills.

• A collaborative team player who can also work independently to meet deadlines.

• Familiarity with document formatting, quality control, and production processes is a plus. 

Benefits

We also offer great benefits to support your well-being:

• Competitive compensation package; $45k/year, or more for experienced applicants
• Medical and dental insurance coverage
• 9 paid vacation days plus federal holidays
• Parental leave
• Job security for high performers, with many employees having tenure of 10+ years
• Occasional remote work opportunities
• A dynamic work environment with supportive colleagues and opportunities for professional growth

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

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