Job Description

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Under general supervision of a Disability Determination Bureau (DDB) supervisor, this role performs support tasks related to the adjudication of disability applications under the Social Security Act. Proficient phone handling, electronic documentation, and accurate record keeping are essential.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Handle inbound and outbound calls on a multi-line telephone, including claimants, providers, and third-party contacts.

• Accurately document information and manage electronic case records.

• Image, index, and organize documents in electronic claim folders.

• Assist with reception, routing of mail, and other administrative tasks as needed.

• Lift and carry up to 10 lbs.

What we're looking for

• Proficient typing skills and attention to detail.

• Ability to deescalate difficult callers and steer communication effectively.

• Strong teamwork and collaboration skills in a fast-paced environment.

• Excellent customer service skills and call triaging ability.

• Familiarity with medical terminology preferred; fluency in Hmong a plus (not required).

What you should expect in this role

• Work onsite at 1400 E Washington Ave, Madison, WI.

• Standard work schedule is 8:00 AM – 4:30 PM CT, Monday through Friday (with slight room for deviation if needed).

• Two-week training period with full attendance required.

• High-volume call environment requiring resilience and strong communication skills.

• Collaborative team setting with opportunities to learn and contribute across functions.

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Job Tags

Similar Jobs