We are looking for a friendly, self-motivated team player who is detail-oriented and loves customer service!
Summary: As a Guest Relations Agent, you will be the primary point of contact for all guest communications,
including inquiries, reservations, and in-house guest concerns. Your responsibilities will include handling incoming and outgoing calls, emails, texts, and chats, providing detailed information about property rates, availability, amenities, and the surrounding area, and assisting with sales of travel insurance and bike rentals. You will also be tasked with addressing elevated guest situations, ensuring smooth relocations, and maintaining accurate property records. Above all, you'll be expected to deliver excellent customer service and contribute to a positive guest experience, all while meeting sales goals and adhering to company policies.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Experience:
6+ months of related experience in a customer service, sales, or call center environment
is preferred. However, we will consider a combination of education and experience that
demonstrates a strong ability to perform the job’s duties.
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